Privacy Policy

Effective August 24, 2026

This Privacy Policy explains how ConnectHub (“ConnectHub,” “we,” “us,” or “our”) processes information when organizations and their authorized team members use our website, mobile application, business calling, messaging, and collaboration services.

Information we collect

• Account and workplace information: names, email addresses, organization membership, roles, authentication information, and access settings.
• Communications information: business phone numbers, call metadata, voicemail, message content, delivery status, contacts you communicate with, and related activity.
• Device and technical information: device type, operating system, push-notification tokens, IP address, logs, diagnostics, and security events.
• Billing and provisioning information: subscription status, transaction records, and number-porting details. Payment-card information is handled by our payment provider and is not stored by ConnectHub.
• Website inquiries: information you provide when requesting a trial, demo, or support.

How we use information

We use information to authenticate users; provide calls, messages, notifications, and team features; administer organizations and subscriptions; provision phone services; provide support; maintain security; prevent fraud and abuse; troubleshoot and improve the service; and comply with legal obligations. We do not sell personal information or use it for third-party behavioral advertising.

How information is shared

We may share information with infrastructure, telecommunications, push-notification, payment, security, and support providers only as needed to operate ConnectHub. Information may also be disclosed when required by law, to protect users or the service, with an organization that controls the user’s workplace account, or as part of a corporate transaction subject to appropriate safeguards.

Organization-controlled information

ConnectHub is a workplace service. Your organization may control your membership and business communications, and may access or retain workplace records according to its own policies. Questions about an organization’s use of your information should also be directed to that organization.

Retention and account deletion

We retain information for as long as necessary to provide the service and for legitimate security, billing, dispute-resolution, and legal purposes. A user can initiate account deletion in the mobile app under Profile → Delete account. We delete or anonymize personal account data, while limited business communication, transaction, fraud-prevention, and legally required records may be retained. If you cannot access the app, email connecthubsolutions@proton.me.

Your choices and rights

You may manage iOS permissions in device settings, sign out to remove the active session, and request access, correction, export, or deletion of your information. Rights vary by location. Contact us using the address below; we may need to verify your identity and authority before completing a request.

Security and international processing

We use administrative, technical, and organizational safeguards designed to protect information. No system is completely secure. Service providers may process information in countries other than your own, subject to applicable safeguards.

Children

ConnectHub is a business service and is not intended for children under 13 or the minimum digital-consent age in their jurisdiction. We do not knowingly collect children’s personal information.

Changes and contact

We may update this policy as our service or legal obligations change. The effective date identifies the current version. Questions and privacy requests can be sent to connecthubsolutions@proton.me.